FAQ
How long does shipping take?
We usually process your order within 1–3 business days. The total delivery time is usually around 10–14 business days, depending on the manufacturer, shipping company, and your location.
In order to offer you special designs at fair prices, many products are sent to you directly from our manufacturers worldwide. Standard shipping to Switzerland is free of charge for you.
What if I don't like the product?
If you don't like a product, you can return it within 14 days under our return policy and we will refund the purchase price in accordance with our guidelines.
Please take a look at our page on the right of withdrawal and return policy.
Does Swiss Bar Shop cover any customs fees?
As a rule, there are no additional costs for deliveries to Switzerland using our standard shipping method. However, we cannot rule out the possibility of customs or import duties being levied in individual cases.
Unfortunately, we cannot cover these fees in full for all orders. However, we support you with fair product prices and free standard shipping to Switzerland. If additional costs arise, please contact us immediately so that we can review the case and discuss a solution together.
What is our mission?
Our mission is to provide you with access to special bar equipment that is otherwise difficult to find—and to save you the hassle of searching for the right glasses and tools.
We focus on offering a curated selection, fair prices, and reliable service from Switzerland.
Why Swiss Bar Shop?
We offer you carefully selected, high-quality products. Before an item is added to our shop, we check its design, workmanship, and practicality.
Our range is regularly reviewed—products that no longer meet our standards are removed from our selection. This allows us to keep our selection lean but consistent.
How can I give feedback?
Please use our contact form or send us an email. We are always open to feedback, suggestions for improvement, and product requests.
We usually respond within 24–48 hours on business days.
If you have any further questions, our customer service team is available via email and contact form – we usually respond within 24–48 hours on business days.