Terms of service
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed by customers (hereinafter “Customer”) residing in Switzerland and the Principality of Liechtenstein via the website www.barshop.ch.
The offer is aimed at customers (hereinafter “Customer”) residing or domiciled in Switzerland and the Principality of Liechtenstein. It is aimed primarily at consumers, i.e. natural persons who are not acting for commercial or self-employed professional purposes. For business customers, the provisions of section 15 also apply; they take precedence over these GTC.
Orders in quantities not customary for private households may be refused. Deviating terms of the Customer apply only if Swiss Bar Shop confirms them in writing.
Swiss Bar Shop may amend these GTC at any time. The version valid at the time of the order shall apply.
2. Product information
All product information (descriptions, images, dimensions, weights, technical data) is for illustration purposes and is non-binding, unless expressly designated as binding. Slight deviations in colour, size, weight and finish, especially in glass and handmade products, are possible and do not constitute a defect.
Changes to the product range and technical modifications are reserved. Information on availability and delivery times is non-binding.
3. Prices
All prices are final prices in Swiss francs (CHF). Any shipping costs are shown during the ordering process before the order is completed.
The price at the time of the order applies. Price changes are reserved. Errors, in particular obvious pricing and typographical errors, are reserved (section 4).
4. Conclusion of contract
The product presentations on the website do not constitute a binding offer. By submitting the order and accepting these GTC, the Customer makes a binding offer. The e-mail acknowledging receipt of the order does not yet constitute acceptance.
The contract is concluded only when Swiss Bar Shop confirms the shipment of the goods by e-mail. Orders are only processed once payment has been received in full (unless payment by invoice has been agreed) and the goods are available.
Swiss Bar Shop may refuse an order without giving reasons, in particular if an item is not available from the supplier or if there is an obvious pricing or description error. If it turns out after the contract has been concluded that an item cannot be delivered, Swiss Bar Shop may withdraw from the contract for that item. In both cases, any amounts already paid will be refunded in full; no further claims exist.
Personalized products (e.g. ice stamps with your own logo): The contract for personalized products is concluded when the Customer uploads the design and completes the ordering process. The product is then manufactured according to the Customer’s specifications; cancellation or modification is no longer possible.
5. Payment
The available payment methods are displayed during the ordering process. Swiss Bar Shop may exclude customers from certain payment methods or require advance payment without giving reasons.
6. Delivery, duty of inspection and returns
Delivery is made by post or courier to the address provided by the Customer. Stated delivery times are approximate and non-binding. Partial deliveries are possible without incurring additional shipping costs. Swiss Bar Shop accepts no liability for delays for which it is not responsible (e.g. caused by suppliers, carriers, customs or force majeure).
The Customer inspects the goods immediately upon receipt. Transport damage, missing items and obvious defects must be reported within 48 hours, and hidden defects immediately after their discovery, in each case in writing (e-mail or contact form is sufficient) and with photos if possible. If notification is not made in time, the goods are deemed to have been accepted, to the extent permitted by law.
Returns are at the Customer’s risk and expense, unless there is a defect for which Swiss Bar Shop is responsible.
Image check for personalized products: Uploaded designs are checked technically. Swiss Bar Shop accepts no liability if the result does not meet expectations due to unsuitable or faulty image material. Returns due to unsuitable designs are excluded. The Customer is responsible for the quality and legal admissibility of the uploaded design.
7. Right of return
Swiss law does not provide a statutory right of withdrawal for online purchases. Swiss Bar Shop voluntarily grants consumers a right of return of 14 days from receipt of the goods. Requirements, exceptions and procedure are set out on the Right of return page, which forms part of these GTC.
8. Warranty
For consumers, the statutory warranty period of two years from delivery applies. Defects must be reported in accordance with section 6. In the event of defects, Swiss Bar Shop decides at its discretion whether to repair the item, provide a replacement or refund the purchase price.
The warranty does not cover damage caused by improper use, normal wear and tear, external influences or consumable parts (e.g. batteries). Deviations as described in section 2 do not constitute a defect. Further warranty rights are excluded to the extent permitted by law.
9. Liability
Swiss Bar Shop is liable for intent and gross negligence. Liability for slight negligence and for indirect damage, consequential damage and loss of profit is excluded to the extent permitted by law. This also applies to auxiliary persons.
Mandatory statutory liability provisions, in particular under the Product Liability Act and for personal injury, remain reserved.
Liability for designs: The Customer is responsible for the suitability of the design. Swiss Bar Shop is not liable for designs that cannot be implemented as desired due to ambiguities or faulty image files.
10. Use of the products
The products must be used in accordance with the product description and any instructions for use. Glass, blades and other fragile or sharp objects must be handled with care and kept out of the reach of children. Products intended for contact with food or beverages must be cleaned before first use and used only for the purpose described.
11. Data protection
The processing of personal data is governed by the privacy policy.
Uploaded designs are used exclusively to manufacture the ordered product and are passed on only to the supplier commissioned with it. The Customer confirms that the design does not infringe any copyright, trademark or other third-party rights and indemnifies Swiss Bar Shop against any corresponding third-party claims.
12. Intellectual property
Texts, images and other content on the website are protected. Any use beyond private use requires the prior written consent of Swiss Bar Shop.
13. Severability clause
Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
14. Applicable law and place of jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions of the law at a consumer’s place of residence remain reserved, insofar as they are applicable.
For consumers, the statutory places of jurisdiction apply. For business customers, the place of jurisdiction is Zurich.
15. Additional provisions for business customers
The following applies additionally and with priority to companies, traders and legal entities:
- The right of return under section 7 does not apply. Returns are only possible with the express consent of Swiss Bar Shop.
- Individual agreements (delivery intervals, discounts, packaging, custom-made products) apply only with written confirmation.
- Prices may be shown net. Swiss Bar Shop may require advance payment, securities or fixed payment terms.
- Partial deliveries are permitted. Benefit and risk pass to the Customer upon handover to the carrier.
- The warranty period is 12 months from delivery; normal wear and tear and improper handling are excluded.
- Swiss Bar Shop is liable only for intent and gross negligence. Liability for indirect damage, consequential damage caused by defects and loss of profit is excluded.
- The Customer is responsible for checking the suitability of the products for the intended commercial use. Assurances of properties apply only if they are given in writing.
Last updated: 11.10.2026