Refund policy

Voluntary right of return

Swiss law does not provide a statutory right of withdrawal for online purchases. We voluntarily grant you a right of return of 14 days from receipt of the goods. After this period, returns or exchanges are no longer possible.

To meet the deadline, it is sufficient to notify us of the return within the 14 days via the contact form. The goods must then be sent back within 10 days of this notification.

Requirements

  • The item is unused and undamaged.
  • It is in its original packaging with all accessories.
  • Proof of purchase (e.g. order confirmation or invoice) is enclosed.

Excluded from the right of return

  • perishable goods (e.g. food, beverages, flowers) and unsealed food
  • hygiene and intimate items
  • reduced items, sale and clearance items
  • gift cards
  • hazardous materials as well as flammable liquids and gases
  • goods made to customer specifications, custom-made and personalized products (e.g. ice stamps with your own logo), except in the case of a manufacturing defect

Returning items

Please do not return items without notifying us first, and do not send them directly to the manufacturer. Contact us first via the contact form; you will then receive the return address and detailed instructions.

Returns are at your own cost and risk; return shipping costs are not refunded. For goods worth more than CHF 75, we recommend a tracked or insured shipping method.

Refunds

Once we have received and inspected your return, we will inform you by e-mail whether it has been accepted or rejected. If it is accepted, we will refund the amount to the original payment method within 20 days of receiving the goods or proof of return. We may make a deduction for any loss in value caused by improper use.

If you cannot see the refund, please check your bank or credit card account first; it may take a few days for the amount to be credited. If you still have questions after that, please contact us via the contact form.

Defective or damaged items

We will replace items that are defective or damaged. Please send us a description and photos via the contact form; you will then receive further instructions. Exchanges for any other reason are not possible.

Gifts

If the item was marked as a gift at the time of purchase and was delivered directly to you, you will receive a gift credit for the corresponding amount when you return it. If it was not marked as a gift or was delivered to the person who gave it, the refund will be made to that person.

Statutory rights and business customers

This right of return supplements your statutory warranty rights, which remain unaffected. It does not apply to business customers (GTC section 15).