Shipping policy
Free shipping: We deliver all orders to Switzerland and the Principality of Liechtenstein free of charge. There is no minimum order value.
Origin of the products: We do not store our products in Switzerland, but source them directly from manufacturers and suppliers worldwide.
- Delivery time: usually 10–14 business days.
- Deviations: In exceptional cases or when order volumes are high, delivery may take longer. The stated delivery times are approximate.
Partial deliveries: As we work with different manufacturers, an order containing several items may arrive in separate packages. This does not incur any additional costs for you.
Customs and fees: We handle the import process. You will not usually incur any customs fees; the price in the shop is the final price. If additional costs are nevertheless requested on delivery, please contact us before paying them so that we can find a solution.
Delivery and acceptance: Please make sure the delivery address is correct. If the delivery cannot be made (e.g. due to an incorrect address) or acceptance is refused, Swiss Bar Shop may withdraw from the contract and charge the costs incurred for shipping and handling.
Inspection and defects: Please check your delivery for completeness and integrity immediately upon receipt. Report transport damage and missing items within 48 hours, and hidden defects immediately after discovering them, via the contact form, with photos if possible (GTC section 6).
Returns: Please do not return goods without notifying us first; contact us in advance via the contact form. You can find the procedure and conditions under Right of return.
Contact: If you have any questions about your delivery, you can reach us via the contact form. We usually respond within 3 business days.